You bought a bus ticket, but your plans changed, what should you do?

There are cases when a previously planned trip needs to be canceled. In this case, passengers are interested in whether it is possible to return the bus ticket and get a refund. To avoid problems, it is worth familiarizing yourself with the rules for canceling a reservation in advance.
The mechanism for returning a ticket depends on how you bought it. If it was purchased at the bus station ticket office, you need to contact them. To cancel a reservation made on the website or through the application of a certain service or carrier, you need to make a request to this company.

Ticket refund conditions

Carriers provide for the possibility of canceling a trip, but you need to take into account how many hours are left before departure. It is important that the company can sell the seat you vacated in transport. That is why, as a rule, it is impossible to cancel a trip and get your money back within 1 hour.
Also take into account the fact that if you cancel the trip, you will not be able to get 100% of the amount back. The full cost of the ticket is refunded only if the flight was canceled by the carrier itself. The amount that will be refunded depends on the time when you make a cancellation request. Yes, you can get 85% in most cases 48 hours before the start of the trip.
If there are 12 to 1 hour left before the flight departure, the passenger will receive only 15–50% of the amount paid. Therefore, in case of a change of plans, you should not delay – you should contact the company from which the ticket was purchased as soon as possible so as not to lose a lot of money. Find out in advance whether it is possible to change the departure date and postpone the trip to a convenient time.

How to cancel a ticket purchased on euroTICKET

If you bought a ticket on the euroTICKET website, then we will help you with your request for ticket cancellation and refund. On our website, you can return the ticket yourself according to the carrier’s return conditions, which can be checked when purchasing the ticket, as well as on the ticket itself in the return conditions section.
In order to return a ticket, you need to go to the main page of the site, select the change ticket tab and by specifying the data from the ticket, you can easily change it yourself or cancel it.
If you have any difficulties with this, we are always ready to help, just call or write to us. All available contact methods can be found on the main page.

How to return funds

After canceling a trip, the passenger wants to get back the money he paid. When reading how to return a bus ticket, pay attention to how long it takes to do this. The fewer hours left until departure, the greater the amount you will lose. Therefore, it is better not to postpone the cancellation for later.
If you bought a ticket at the bus station box office, you need to go there.
If you bought a ticket online, the money will be returned to the account from which you made the payment. Usually the money is returned immediately, sometimes you have to wait from 2 business days.

Is it possible to change the date on the ticket

If you are still planning a trip on the desired route, but on a different date, find out in advance whether the carrier provides such an opportunity. The conditions for returning tickets are different for everyone, but in most cases, changing the date is allowed. However, a lot depends on the fare.
It often happens that if you made a reservation under a discount promotion, you cannot make changes. As a rule, it is especially convenient to manage your ticket and make changes in the mobile application. There you can:

• postpone the trip to another date or time. However, in most cases, this can be done no later than 24 hours before the start of the trip. Also, be prepared that the carrier will require an additional payment for the transfer;
• edit passenger data. This is convenient, because it happens that a passenger makes a mistake during the purchase, as a result of which the information on the ticket does not match the data in the passport. Usually, editing information is free of charge;
• change or add a seat in the cabin. This is possible only if there are free tickets.

Keep in mind that in some cases, you can only reschedule your travel date once. In this case, there is a possibility that there will be no more free seats for the number you need.

How not to lose your ticket

The easiest way to always have it at hand is to log in to your personal account on the website, where all information about the purchased tickets will be stored. It is there that you can issue and change the departure date, or return tickets, if such a need arises.
If you buy a ticket through euroTICKET, you will not have to look for it for a long time if necessary. The booking history is available in your personal profile. It is there that you will see everything you need to cancel or reschedule your trip: ticket number, time and date of departure, flight name, carrier, etc.

Will ticket insurance help you avoid financial losses

You can take out insurance for it when booking. This practice is not very common in Ukraine, but it is really effective in case of a change of plans or other complications. You can take out travel insurance – if you have it, the insurance company will cover your expenses if you are unable to use your ticket for good reasons.
Please note thatthat in some cases compensation may be refused. It is necessary to study in detail the conditions for obtaining it from the insurance company. Insurance for loss or damage to luggage is also popular, but it is more relevant for those traveling by plane.

What other ways are there to hand over a ticket

Check with the carrier whether it is possible to transfer it to another person. Usually this can be done by changing the passenger’s data in the mobile application or upon request. Be prepared that you will have to pay extra for such a service. Then you can simply transfer the reservation to your friend or acquaintance.
If there are no friends willing to go on a trip, try selling a ticket on social networks. Find thematic groups (for example, for tourists or Ukrainians in the country where you planned to go). It is not a fact that you will be able to sell a ticket for 100% of its original cost, but such a possibility exists.

How to buy a new ticket if you canceled your previous booking

After canceling your trip, carriers do not impose any restrictions, so you can immediately buy a new ticket. This is convenient to do using the euroTICKET service. If you already know the new date, just log in to the site, specify the desired destination and choose the best offer.
Pay attention to the following factors:

• date and time. They should be convenient for you so that you do not have to cancel your trip again;
• final destination. This is not necessarily a bus station – the bus may stop a long distance from the place you need, so it is better to choose another flight;
• requirements for luggage, transportation of animals, etc. Then it may no longer be possible to purchase an additional seat;
• whether it is possible to return the bus ticket and under what conditions.

If everything is fine, enter your personal information, and then your bank card details for payment. You do not need to print the ticket – just show it to the driver in electronic form. Be sure to save it on your device so that you can use it freely.
If you have already booked accommodation, do not forget to cancel it too. Many establishments charge the card long before the tourist arrives at the hotel to insure themselves against losses. Therefore, choose accommodation with the possibility of free cancellation and without prepayment. When planning a trip, keep in mind that plans can change at any time. Therefore, find out more about the conditions for refunding the ticket in advance. It is better to make a reservation a few weeks before departure – then in case of unforeseen circumstances it will be possible to cancel it in time and not lose a large amount.